Returns
REFUND POLICY
RETURNS AND REFUND POLICY
RETURNS
You may return your purchase within 14 days of receiving it. Provided that the accessory is in the same condition as you received it. You must return your item with its original packaging. You will be responsible for the costs of returning the goods. The request for a refund or exchange will be processed once the warehouse confirms receipt and handling of the returned item.
Damaged Goods
If goods are faulty, we will assist you with free replacement and no need for a return.
How To Return An Item
- Request a refund by sending us an email to support@gaviento.com
- You will receive an email containing detailed instructions on how to return your item(s) based on your location.
- Securely package the relevant item(s) and send them to us as per the provided instructions.
- Once we receive your return, we will process it within 10 business days. The refund will exclude any delivery costs incurred.
For your protection, we recommend using a special or tracked delivery service.